At Video Game Seats, we aim to ensure customer satisfaction with every purchase. Please review our refunds and returns policy carefully.

Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in the original packaging.

Damaged or Defective Items
If you receive a damaged or defective product, you must notify us within 48 hours of delivery. Please provide clear photos or videos as proof so we can assess the issue and arrange a replacement or refund.

Return Process
To initiate a return, contact us at [email protected] with your order details. Once your request is approved, we will provide instructions on how to return the item.

Refunds
After we receive and inspect the returned product, your refund will be processed within 5–7 business days. Refunds may be issued in the form of store credit or another agreed method.

Exchanges
We offer exchanges for defective or damaged items. Requests for exchanges must be made within 7 days of receiving the product.

Non-Returnable Items
Items that are used, damaged by the customer, or not in their original condition are not eligible for returns or refunds.

Late or Missing Refunds
If you have not received your refund within the stated time frame, please contact us at [email protected] for assistance.

Contact Us
For any questions regarding returns or refunds, feel free to reach out at [email protected].